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Protecting Plurality - Navigating a Multiplicity of Logics in Service Design

In an increasingly competitive economic environment, business value is everything. But in a world increasingly reliant on global companies, complex systems, and rapidly advancing technology, it can be a significant challenge to identify – let alone influence – real sources of value. In this talk, we introduce the Business Value Framework: an intuitive approach that helps leaders and their teams keep value and impact at the center of everything they do, from strategy through implementation.

#Plurality #Logics #ServiceSystems #Strategy #Value #Inclusivity #Sustainability #Framework #Experimentation #CounterNormativity #Compossibility

Naman Mandhan


Co-presented with John Sexton and Julia Dinoto.


Naman Mandhan

Experience Research & Strategy Consultant at Slalom Michigan

Naman Mandhan is an Experience Researcher and Strategist at Slalom. In his work, Naman is passionate about using storytelling to help clients understand the depths of human complexity within their customers and use research insights to drive outcomes that are rooted in human-centered design. His work has spanned the public sector, automotive, financial services, technology, and non-profit industries.

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