Ryan Dias
Director of CX and Product Strategy
Tech Mahindra
Ryan Dias is a Director of CX & Product Strategy, specialising in design frameworks that support digital transformation for global enterprises. His work focuses on uncovering new value streams, driving innovation and setting new industry standards through service design principles.
Educación
Talk
Designing for Change: From Future Adopters to Flagship Experiences
What if your most valuable users were the ones you’ve never designed for? Learn how a Fortune 100 telecom (HQ in Dallas, TX) uncovered 68 million invisible users—Future Adopters—and used service design to redefine its customer lifecycle, digital product strategy, and personalization roadmap to unlock lasting value.
2011-2014
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