Workshops

Emojis, Emotions, and Eco-Innovation - Crafting Sustainable User Journeys

Creating an emojis-only user journey map for a digital product.

Transition Design: Cultivating our Collective Agency for Just and Sustainable Futures

Transition Design workshop helps cultivate our collective agency for building more just and sustainable futures. Spend an inspiring morning learning about the principles and tools of transition design. Be inspired by practical tips and real-world examples to become the Change Agent in your organization

Harness AI to create your personal service design assistant

Take your service design practice to the next level by learning how to employ AI! In this hands-on workshop, you'll learn how to craft your own AI-driven service design assistant, tailored specifically to amplify your creativity, efficiency, strategy or leadership tasks.

Reimagining Accessibility: Strategies for Cultural Transformation

Our hands-on design sessions will give attendees the opportunity to apply accessibility principles to real-world scenarios, engage in contextual storytelling activities, and playtest a game designed to spark conversations around exclusion in digital products and services.

Designing for machines that can feel: GenAI is flipping the script of human centered design.

Can you use human centered design when designing for AI that can feel and has agency? In this workshop we create a speculative archetype of a GenAI agent and use service design tools to meet its needs and desires.

Journey Management for Real Impact: Using Maps for Agile Organizations

Learn to use journey maps beyond a mere design or workshop tool: How to use journey maps to build an organization’s information system that actually helps prioritize projects from a CX perspective. Structure your journey maps on various organizational levels for real impact.

Service design for environmentally sustainable behaviour

Jump over the attitude-behaviour gap by designing handprint customer journeys.

Designing for Sustainability: Reimagining Service Experiences Using Service Origami

You will leave this workshop with a renewed sense of inspiration, equipped with the skills and confidence to apply a sustainability perspective to your design work while gaining knowledge of a new tool to add to your service design toolkit.

LEGO® SERIOUS PLAY® imagination challenge in VUCA world

Come and play! We will challenge your imagination to cope with uncertainty, enhance your creativity and innovation capability with LEGO® SERIOUS PLAY®!