Kate Mlynarczyk is an accomplished Service Design leader with over a decade of experience in the field, dating back to 2013. Her expertise spans the implementation and development of Service Design teams and maturity across a diverse range of organizations, from award-winning service design driven startups (Rebread, Sell a Service) and medium-sized businesses to Fortune 500 companies (recently Equinix). In 2021, Kate achieved the distinction of becoming an Accredited Service Design Master through SDN, building upon her earlier success in securing SDN Organizational Accreditation for her previous company. Following the successful exit of her own business, Kate took on the challenge of establishing the Service Design practice from the ground up at Equinix, where she currently serves as a manager and leader of Service Design capabilities within the global organization.

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Kate holds an MBA in Service Innovation and Design from Laurea University of Applied Sciences in Helsinki and has been a dedicated trainer and lecturer in Service Design at European universities for over eight years. Named one of the Top Management Talents in Advanced Leadership Programme (Harvard University Polish Edition 2024). She firmly believes that the most effective way to build value through a design approach is by deeply integrating service design with business strategy and driving significant operational system transformations within large organizations, advocating for the strategic placement of Service Design and UX Design within business units. Her passion lies in bridging the gap between design thinking and tangible business outcomes, fostering a customer-centric approach that drives measurable impact.