Code of Conduct

We are dedicated to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, ability, ethnicity, socioeconomic status and religion. This Code of Conduct outlines our expectations and the consequences for unacceptable behavior. We invite all participants to help us create a safe and positive experience for everyone.

1. Respect inclusivity

Embrace diversity and treat all participants with respect, regardless of their personal characteristics, promoting an inclusive environment.

2. Harassment-free environment

Harassment in any form is not tolerated; this includes offensive comments or behavior. Report any harassment to the conference staff members.

3. Mindful Interactions & Cultural Awareness

We are a global community representing a diverse range of cultures and traditions. Please be mindful that greetings and social norms vary significantly across the world. What may be a common gesture in one culture (such as a handshake, hug, or pat on the back) may be uncomfortable or inappropriate in another.

Seek Consent for Physical Touch: Always prioritize the personal space and physical boundaries of others. Before engaging in physical contact - including common greetings - ensure it is welcome. When in doubt, a verbal greeting or a polite nod is preferred.
Respect Cultural Boundaries: Be attentive to non-verbal cues. If someone avoids physical contact or maintains more personal space than you are accustomed to, please respect their boundaries without judgment or comment.
Inclusive Professionalism: Our goal is to foster an environment where everyone feels psychologically and physically safe. We encourage participants to lead with curiosity and respect for these differences.

4. Collaboration and professionalism

Maintain a professional and collaborative atmosphere during all interactions, whether in-person or online.

5. Compliance with laws and policies

Adhere to all applicable laws and venue policies during the conference.

6. Responsible alcohol consumption

Consume alcohol responsibly during conference-related events, as excessive drinking can lead to disruptive behavior.

7. Use of technology and social media

Use technology and social media to engage positively and constructively and make sure to adhere to all applicable laws and venue policies during the conference. Avoid posting personal or sensitive information without permission. Do not share confidential or proprietary information presented at the conference without explicit permission. Give proper credit to speakers, authors, and contributors when sharing their ideas or content.

8. Reporting incidents

Report any violations promptly to conference organizers or staff members either onsite in-person or via email to conference@service-design-network.org You will find the organizers and staff at the registration desk or the SDN booth. Alternatively, you can reach out to the onsite support team wearing Volunteer T-shirts.

Those who are asked to stop the unacceptable behavior must comply with the request immediately. Non-compliance may result in expulsion from the conference, or bans from future events by the Service Design Network and its chapters’ events.