Workshops

Target Audience: This workshop is for practitioners who are already comfortable creating journey maps but want to go further and build Journey Management as an ongoing organisational practice. That includes service designers, CX professionals, UX researchers, and product managers who work across teams and want a practical, repeatable system for keeping journey knowledge current and connected to real work. No prior experience with Journey Management tooling or governance structures is required; this workshop is the right starting point. It works well across industries, and is especially relevant for people working in mid-to-large organisations where maps are currently siloed, inconsistently maintained, or disconnected from delivery.

Target Audience: Open to all levels, people who are interested in forms, UX-Writers

Target Audience: Public Sector Innovators, Service Designer, Administration, everyone who is leading or guiding projects within the public sector landscape

Target Audience: Service designers, CX leads, product design managers and design/strategy team leads (mid-to-senior level) who are actively navigating AI integration in their team or org. No prior AI knowledge required. What matters is having a real team (even a small one) in mind, since the exercise works best when scoring actual colleagues rather than a hypothetical. Particularly relevant for those who lead or influence hiring, upskilling, or tooling decisions for a design/CX team.

Target Audience: This workshop is for practitioners, leads, and managers who have moved beyond the basics and are working to embed journey management as a sustained organisational capability. It suits people in roles such as CX leads, service design leads, journey coordinators, and design ops professionals, as well as managers and heads of department who are championing the practice internally and need to navigate governance, stakeholder buy-in, and scaling questions. A working familiarity with journey maps and at least some organisational experience with journey management is assumed. The content is industry-agnostic but particularly resonates in complex, multi-team or multi-channel environments where alignment across silos is a persistent challenge.

Target Audience: This workshop is for designers in both the public and private sectors. While the examples come from the public sector, the conflicts explored are relevant across organisational contexts. The public sector often amplifies challenges such as competing interests, multiple stakeholders, and resistance to change, making it a valuable environment for learning conflict-navigation skills that apply everywhere.

Target Audience: This workshop is aimed at professionals working in public administration, urban development, innovation, service design, and digital transformation, as well as anyone interested in creating user-centered digital services. No prior experience in design, UX, or technology is required. The format is particularly suitable for practitioners, project managers, designers, decision-makers, and innovation professionals who want to gain hands-on experience in developing and improving digital public services together with users. By bringing together participants from different backgrounds, the workshop fosters interdisciplinary collaboration and the co-creation of innovative solutions.