Blueprinting Agentic AI Ecosystems
The services of the future will increasingly be delivered through ecosystems of interconnected AI agents, requiring new design approaches that go beyond traditional service blueprints. In this highly interactive workshop, participants will explore how to map the relationships between users, AI agents, human actors, data, systems, and decision points within an agentic service ecosystem. Working on a practical case, they will use AI-powered tools, collaborative sketching, and an interactive card game to design and evaluate an agent-enabled service. Together, we will examine critical questions such as: Who is the user of an AI agent, what should remain visible or invisible, and does the resulting frontstage experience truly work from the user’s perspective? How do we make maximum use of AI while creating trustworthy outcomes?
Participants will leave with a practical blueprinting approach they can apply when designing, building, or managing agentic AI services.
Facilitator
Elmo Diederiks
Senior Partner, Innovation & Design, Senior Facilitator at DesignThinkers
DesignThinkers
Elmo is a seasoned innovation and design leader with extensive experience driving customer-centric innovation across global corporations, SMEs, and start-ups. Known for his strategic and visionary clarity and collaborative coaching style, he combines a strong background in innovation with hands-on facilitation to help clients - such as BMW, Rockwool, Agrifirm, UAE PMO, Tamimi Markets and Adidas - turning complex challenges into practical, customer-centered solutions.
