Jeannie Joshi
She/her
Brand Strategy Leader, Design Educator Brand Innovation
Jeannie Joshi is a strategic advisor and cross-disciplinary thinker specializing in brand strategy, innovation, and design-led transformation. She partners with organizations to navigate the complexity of emerging technologies— including generative AI—by aligning innovation with business objectives, cultural readiness, and brand trust. Her expertise spans brand strategy and governance, both of which are essential pillars of modern business leadership.
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With a background that includes Fortune 500 companies, global consulting, and design education, Jeannie brings a systems-thinking approach to integrating strategy, creative excellence, and experience. Her work focuses on delivering business value through ethical innovation, cross-functional alignment, and future-facing design.
Talk
The Business Case for AI Governance
AI is transforming business—but without strong governance, organizations risk losing trust, alignment, and long-term value. This session makes the business case for AI governance as a strategic design opportunity, showing how service designers can lead cross-functional alignment and embed customer-centricity at scale.