Shelley Evenson is a designer who thrives on change, technology, and the positive impact it can have in people’s lives. Academic, service design pioneer, management consultant, and now a designing for AI Advisor.

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Shelley’s made her mark at Accenture, Fjord, Facebook, Microsoft, and even inspired a generation of designers as an Associate Professor at Carnegie Mellon’s School of Design. She also co-founded the Service Design Network with Birgit Mager.

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Now, Shelley blends all her ‘past lives’ into driving design innovation—helping companies reinvent the way they work, share ideas, think about the future, and navigate advancements in GenAI and agentic systems— key elements she identifies as integral to the future of service design.

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Shelley has recently been nominated as a Jacobs Design Fellow at the Jacobs Institute for Design Innovation at UC Berkeley. She has lectured at several academic institutions and contributed to various books and articles, covering topics from integrating human systems for the National Academy of Sciences to service and interaction design methods and practice. Currently, her focus is on assisting cross-disciplinary teams in studying real-world workflows and translating insights into impactful new interaction patterns for agentic and generative systems, leading to breakthrough products and services.