Shipra Kayan
She/her
Chief Design Evangelist
Miro
Shipra Kayan is the chief design evangelist at Miro. Before joining Miro, she design and product teams across startups and large enterprises in Silicon Valley. Shipra has a background in design thinking, innovation, and building high performing distributed teams.
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Talk
Designing AI Transformation: Applying the Five Principles of Service Design
AI is transforming how we work, but service designers can ensure that transformation is inclusive, intentional, and grounded in user needs. Learn how to apply the five principles of service design to AI Transformation with stories from inside Miro.
Key Takeaways:
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Discover how the five principles of service design can guide human-centred AI transformation.
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Learn from real-world examples of how Miro apply these principles to shaping its AI strategy.
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Explore the ways service designers can lead with clarity and empathy in an era of accelerating change.
This is a co-presented talk with Rory Keddie